It's a shock to hear a large business--a technology business even--can be operated with the mentality of your favorite mom and pop store. What does that mean? Well, for example, JEAH *enforces* customer care. If you talk to Chris, his name is actually Chris. We're a company that's run by people who accept responsibility and are happy to answer your calls and e-mail. We know that without a positive experience, paying someone for service is just wasted money.